Your information, kept in order.

What We Collect

Personal information we process

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories:

Contact details — name, billing and shipping addresses, phone number, email address.

Financial information — payment card details and transaction confirmations. Card numbers are processed by our payment processor, Stripe; we never see or store your full card number.

Account information — your sign-in email, preferences, and settings.

Transaction information — items you view, place in your cart, purchase, return, or exchange, and your past transactions.

Communications — what you include when you write to customer support.

Device and usage information — browser, network connection, IP address, and how and when you navigate the Services.

Sources

Where it comes from

Directly from you — when you create an account, place an order, or write to us.

Automatically — from your device as you use the Services, through cookies and similar technologies.

From our service providers — companies that process payments, host the site, deliver email, or provide analytics on our behalf.

Use

How we use your information

To provide and improve the Services — processing payments, fulfilling and shipping orders, managing your account, handling returns, enabling reviews, and remembering your preferences.

Marketing and advertising — sending promotional communications you have asked to receive, and showing you relevant products. You can unsubscribe from marketing email at any time.

Security and fraud prevention — authenticating your account, securing payments, and detecting fraudulent or malicious activity.

Communicating with you — order confirmations, shipping notices, and customer support.

Legal reasons — complying with applicable law, responding to valid legal process, and enforcing our terms and policies.

Disclosure

How we disclose personal information

With vendors and service providers who perform services on our behalf — payment processing (Stripe), email delivery (Resend), hosting and content delivery (Vercel), data storage, fulfillment, and shipping.

When you direct us to — for example, to ship your order to an address you provide.

In connection with a business transaction — such as a merger or bankruptcy — or to comply with legal obligations, enforce our policies, and protect the rights of the Services, our users, and others.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Third Parties

Third-party websites and links

The Services may link to websites operated by third parties — for example, our retail partners. If you follow those links, review their privacy policies; we are not responsible for the privacy or security of sites we do not control.

Children

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us personal information, contact us and we will delete it.

Security & Retention

How long we keep it

No security measures are perfect, and we cannot guarantee perfect security. We recommend against sending sensitive information through unsecured channels.

We retain personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Rights and choices

Depending on where you live, you may have some or all of the following rights: to access or know the personal information we hold about you; to delete it; to correct inaccuracies; to portability of your data; and to opt out of any sale or sharing of personal information for targeted advertising (which we do not engage in).

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them, and we may need to verify your identity before processing a request. You may also designate an authorized agent, subject to proof of authorization.

Managing communications: every promotional email includes an unsubscribe link. If you opt out, we may still send non-promotional messages about your account or orders.

Complaints

If something isn't right

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International

International transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK instruments.

Changes

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated “Last updated” date.

Contact

Questions about your information

For questions about our privacy practices, or to exercise any of the rights above, email support@evelynecollection.com, call +1 508-493-1604, or write to Evelyne Creations Inc, 1245 S Johnson Dr, City of Industry CA 91745, United States.